As we journey together towards a light rail service, we would like to hear how we can make it just a little bit better for you every day. Let us know what you think about how we can make it a better, safer and more comfortable for you,
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For Privacy concerns, you may contact our Data Protection Officer through the following details:
Name: Jhimmy P. Santiago – Data Protection Officer
Address: Mezzanine, Engineering Building, LRT-1 Depot, Andrews Avenue, Pasay City
Email Address: firstname.lastname@example.org
Last updated: 09/27/2017
Your privacy is important to Light Rail Manila Corporation (“LRMC”, “us”, “we” and “our”). This privacy statement provides information about the personal data we collect from and how we use it.
Personal Information Collection
We collect the following personal information from you when you manually or electronically submit to us your feedback, inquiries, requests or report on incident:
• Full name:
• Email address:
• Contact Numbers:
Using Personal Information
We use the collected personal information to process and document your requests, inquiries, complaints and incident reports to improve the quality of our service and your passenger experience. If you correspond to us by e-mail, we may retain your e-mail address, the content of your e-mail and our responses. We also use this data to monitor our website activity. We do not share your personal information with any third parties.
Only authorized LRMC personnel has access to these personal information and will be in our secured servers. Your personal information will be destroyed after two years from that date we received it. Physical records shall be disposed of through shredding, while digital files shall be erased or made anonymous. While we strive to implement reasonable technical and organizational precautions to protect, prevent the loss, misuse or alteration of your personal information, we cannot guarantee absolute security of internet transmissions.
Access and Correction
You have the right to ask for a copy of any personal information in our database, as well the right to rectify your personal information. For any of these request, please contact the Data Protection Officer.
If you have questions with regards to our privacy statement, you may reach us through (02) 5318-5762.